What You'll Do
Handle a high volume of inbound calls while maintaining strong service levels
Answer questions about coverage, contracts, and claims from customers, dealers, and repair facilities
Resolve customer issues or route inquiries to the appropriate department when needed
Maintain accurate and consistent documentation in company systems
Communicate with key stakeholders to ensure a smooth and positive claims experience
Monitor call queues and maintain agent availability through proper system usage
Anticipate customer needs and deliver solutions with professionalism and empathy
What Makes You Successful
You’ll thrive in this role if you’re a strong communicator who can build trust quickly and create a positive experience for every customer interaction. You’re comfortable handling a high volume of calls while staying patient, professional, and solution oriented.

You’re also organized and detail-oriented, able to navigate multiple systems while maintaining accurate documentation. Just as importantly, you bring a learning mindset; you’re open to feedback, adaptable to change, and motivated to continuously improve.

Basic Qualifications
High school diploma or equivalent
Previous customer service experience (call center experience preferred)
Ability to navigate computer systems and maintain accurate documentation
Strong verbal and written communication skills 
This Role Might Be a Great Fit If You...
Enjoy helping people and take pride in solving problems
Stay calm and professional in fast-paced or high-volume environments
Like learning new systems and becoming an expert in how things work
Take ownership of issues and follow through until they’re resolved 
What We Offer
Competitive hourly pay
Comprehensive medical, dental, and vision benefits
401(k) with company match
Paid time off and company holidays
Opportunities for career growth and internal advancement
A collaborative and supportive team environment