Position: Client Services Representative

Status: Full-Time

FLSA Code: Non-Exempt   

 
About Us:

Verified First is a booming tech company on a mission to deliver cutting-edge technology transforming how organizations protect their people. As a constant recipient of the "Best Places to Work" award, you can be sure we'll invest in you as both a professional and a person. We're looking for people like you -- ambitious, hard-working, and fun -- to join our team!

 
Summary:

The Client Services Representative will assist our clients with questions, concerns, and educate them on Verified First’s products and services. The successful person in this role will encourage a direct and positive relationship between Verified First and our clients.

 
How our Client Services Representative spends their time:

Provide world-class service for client inquiries via email, phone, or chat in a professional and empathetic manner;
Meet the goals of the Client Service team around response times and resolution times for client cases; 
Educate clients on searches, forms needed for searches, and the adverse action process;
Assist clients with creating new user accounts, processing orders, and training clients on how to use the background screening application;
Train new clients on the billing process;
Assist other departments in obtaining information and forms needed from clients to perform searches;
Perform other duties as assigned.
 
What you bring:

A positive, solution-focused attitude;
An interest in learning more about application support and service delivery;
An interest in continuous improvement;
Ability to maintain regular and punctual attendance;
You work well independently but understand the importance of teamwork;
Strong verbal and written communication skills, including the ability to effectively facilitate and adjust communication styles to the audience.
 
Preferred Qualifications:

High School Diploma or equivalent required;
1 - 2 years of experience in a Client Services Department in a call center environment;
Working knowledge of G-Suite and Microsoft Office products;
Experience in Salesforce is preferred;
Background screening experience is preferred;
Proven ability to build, nurture, and retain client relationships;
Able to sit at a desk and work on a computer for prolonged periods of time;
Navigate between multiple windows/browsers with ease, perform extensive internet research, and type 45 WPM.
 
What we bring:

Work-life balance: Enjoy your free time with no nights or weekends, paid holidays, and paid time off starting on your first day; 
Health: Save money on insurance with 100% employer-paid insurance premiums;
Growth: Continue to learn with continuous education, career pathing, and ongoing training. You won’t stall here, growth is part of our success;
Outstanding Culture: In our remote work environment, we prioritize team-building through engaging meetings and events, including town halls, Office Olympics, and culture conversations. These activities are vital for strengthening our connections and embodying our company values.