Build Relationships. Educate. Create Impact.
PharmaCentra is seeking a Tele-Detailing Representative to join our healthcare contact center team. This role is ideal for a confident and engaging communicator who enjoys speaking with healthcare professionals and can effectively educate, influence, and build relationships over the telephone.

As a Tele-Detailing Representative, you will conduct outbound telephone outreach to healthcare providers and other key contacts. Using approved product information, scripts, and messaging, you will educate healthcare professionals, answer questions, identify barriers, address objections, and encourage appropriate next steps.

The goal is to increase product awareness, facilitate delivery of demonstration devices, and generate interest among healthcare locations in stocking the product.

This is a high-volume outbound calling position that requires professionalism, persistence, excellent listening skills, and the ability to have meaningful conversations while consistently following approved messaging and established processes.

What You'll Do
Conduct outbound telephone calls to healthcare providers, healthcare locations, and other designated contacts.
Deliver approved product education and information using established scripts, resources, and messaging.
Engage healthcare professionals in professional, informative conversations.
Build rapport and establish productive relationships with contacts.
Ask effective questions to understand needs, concerns, barriers, and opportunities.
Respond to questions using approved resources and escalate questions when appropriate.
Address objections and barriers using approved messaging and established processes.
Generate interest in the product and encourage appropriate next steps.
Facilitate delivery of product demonstration devices when applicable.
Accurately document call outcomes, conversations, follow-up requirements, and other information in the appropriate systems.
Complete follow-up activities and maintain organized records.
Manage a high volume of outbound calls while maintaining professionalism and quality.
Meet established productivity, quality, call activity, and performance expectations.
Follow all applicable company procedures and project-specific requirements.
Protect confidential and proprietary information.
Participate in required training, coaching, and ongoing development.
Work collaboratively with team members and leadership to achieve program objectives.
What We're Looking For
The ideal candidate is a confident, professional communicator who can engage healthcare professionals, communicate information clearly, and remain persistent and positive when encountering objections or resistance.

Successful candidates will demonstrate:

Excellent verbal communication skills and a professional telephone presence.
Strong active listening and questioning skills.
The ability to build rapport and establish relationships over the telephone.
The ability to explain information clearly and confidently.
The ability to educate and influence through professional conversation.
Strong objection-handling and problem-solving skills.
The ability to identify barriers, needs, and opportunities during conversations.
Strong organizational and time-management skills.
The ability to manage a high volume of outbound calls.
Comfort working toward measurable performance goals.
Strong attention to detail and accurate documentation skills.
The ability to consistently follow scripts, approved messaging, and established procedures.
Self-motivation, accountability, and dependability.
A professional, positive, and team-oriented approach.
Experience That May Be a Strong Fit
Experience in one or more of the following environments may be helpful:

Pharmaceutical or medical device sales
Healthcare provider outreach
Inside sales or telephone sales
Business-to-business (B2B) sales
Healthcare call centers
Medical or pharmacy services
Provider relations
Customer engagement
Lead generation
Telemarketing or outbound contact centers
Patient support programs
Healthcare marketing or education
Relevant experience is valued, but candidates who can demonstrate strong outbound communication, relationship-building, and objection-handling skills are encouraged to apply.

Schedule
Monday–Friday, with shifts scheduled between 8:00 AM and 7:00 PM Eastern Time.

Candidates must be available to work their assigned schedule consistently and maintain reliable attendance.

Remote Work Requirements
This is a 100% remote position that must be performed within the United States.

Employees are responsible for providing and maintaining the equipment and internet connection necessary to perform the essential functions of the position.