As an Engagement Specialist, you’ll spend your day reaching out to health plan members, guiding them toward scheduling their care assessments, and giving them the encouragement they need to take that next step. Some calls will be easy wins; others will take a little more heart. Either way — you’ll be the reason someone gets the care they deserve.

 

What you will do:

 

Engage and Educate: Make outbound calls to patients, members, and customers to discuss healthcare needs, benefits, and in-home or virtual healthcare evaluations
Bring a Sales-Minded Approach: Approach each interaction with a friendly and welcoming tone, building genuine rapport while presenting the value of the healthcare program in a way that resonates with the member’s needs – while being intentional in addressing hesitations to build trust and drive engagement
Turn Opportunities into Wins: Build meaningful rapport with customers, clearly explain the healthcare program, and manage resistance by addressing concerns and highlighting benefits, maximizing the value of every interaction to convert each opportunity into a successful outcome
Make an Impact: Help members set meaningful healthcare goals and guide them toward achieving them by clearly educating them on the program’s advantages, proactively addressing hesitations, and reinforcing the value of taking action
Be a Problem-Solver:  Identify, research, and resolve potential issues while delivering exceptional customer service, proactively highlighting the program’s benefits as part of the solution to build confidence and drive engagement
Promote Healthcare Benefits: Address member concerns with empathy and senior sensitivity, ensuring that conversations are value-driven and solution-oriented
Embrace the Service Plus Mindset: Resolve customer concerns effectively, anticipate future needs, and deliver proactive support to enhance their experience
Stay Goal-Oriented: Achieve productivity targets while demonstrating a strong work ethic, motivation, and commitment to making every interaction a success
Adapt and Adjust: Reset appointments and schedules as needed to meet customer needs and expectations
Here’s what helps you thrive in this role:

High School Diploma or GED (required and verified during background check)

Strong computer skills — data entry, screen navigation, and solid keyboarding speed

Experience using Microsoft Outlook and Word

Excellent customer service skills and a friendly, compassionate tone

Ability to stick to schedules and daily tasks

Great oral and written communication skills

Genuine empathy and care for others

Must have two monitors (minimum 22 inches each) with both HDMI and DisplayPort connections ready prior to your start date.

Additional Information
Completion of assessments may be required before moving forward in the hiring process.

Assessments must be completed independently — any unauthorized completion (during or after the process) will result in disqualification or termination.

If you’re ready to bring empathy, energy, and genuine care to every call — we’d love to have you on our team.

 

Join Carenet Health and make every conversation count.